Look after the Team

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COVID-19 Symptoms

If you or somebody you live with develops symptoms of COVID-19 such as

  • cough,
  • fever,
  • shortness of breath,
  • sneezing or a runny nose,

Call your doctor or the Healthline for free on 0800 358 5453. For more information about COVID-19 check out covid19.govt.nz.

NZAPI - COVID-19 - Symptoms Poster


Vunerable Workers

Some people are more vulnerable to COVID-19. Those at high risk include those with underlying health conditions such as those with compromised immune systems, respiratory conditions, liver disease, cancer, kidney disease, heart disease or diabetes. Workers who are 70 years or older or pregnant are also consider vulnerable.

All workers that are vulnerable or living with a vulnerable person should be identified. They should be sent home at Alert Level 2 or higher. -  Where possible provisions should be made for them to work from home.

If a vulnerable worker wishes to remain at work they can, however the employer must, maintain a register of vulnerable workers or those living with a vulnerable person, and assign tasks that allow them to isolate from other workers if possible.

Managing and Caring for Sick workers

If workers are feeling unwell, they should not go to work, or, immediately return home if they get sick at work. It is important that RSE workers are cared for properly and that you keep them and others around them safe.  For advice on what to do if a worker gets sick and how to care for your sick workers in Group / RSE accommodation click here

NZAPI Infosheet – COVID19 - Caring for a Sick / Isolated Worker

NZAPI Template – COVID19 – Sick Worker Monitoring Record

How to respond to a confirmed COVID-19 Case

Assist Ministry of Health (MoH) with contact tracing. MoH have defined two types of contacts: 

Close contact:

Any person exposed (e.g. direct body fluid, same household, face-to-face within 2m for >15mins) to a suspect, confirmed or probable case during the case’s infectious period, without appropriate personal protective equipment (PPE). 


Casual contact

Someone who has had contact with a case but doesn’t meet the criteria for a close contact. For example, they were only close to the person with COVID-19 for less than 15 minutes or were at the same place but not near them. 


  1. Prepare a list of close and casual contacts 
  2. Close any site or area that might be affected
  3. Place signage and ensure that no one can enter the area. 
  4. Affected workers or visitors to go home and self-isolate until further notice.
  5. Provide information on how to self-isolate, signs and symptoms and the Healthline number. 
  6. Clean the site and any areas the infected person has worked, ensure appropriate cleaning products and procedures are followed and cleaning staff have all appropriate PPE. 
  7. Consider closing the area for 72 hours, this is the time required to significantly reduce the risk of the virus surviving on any surfaces. 

Looking after mental wellbeing

Your emotional and mental wellbeing is important. Even if you are not sick you may be feeling anxious about COVID-19. This is normal. Tell yourself that how you are feeling is a normal reaction and will pass – it’s nothing to be afraid of. We’re all in this together, and while we might not be able to be physically in touch right now, it’s important to stay connected in other ways. New Zealand is known for its manaakitanga and now more than ever we need to remember the power of kindness and uniting together.

If you feel you're not coping, it's important to talk with a health professional.

For support with grief, anxiety, distress or mental wellbeing, you can call or text 1737 – free, anytime, 24 hours a day, 7 days a week

For mental health support call RURAL SUPPORT TRUST 0800 787 254

For more advice on how to look after your mental wellbeing click here  covid19.govt.nz – Looking after your mental wellbeing advice

Helpful Resources/ Infosheets

NZAPI Infosheet - COVID19 - Caring for Sick / Isolated workers

NZAPI Template – COVID19 – Sick Worker Monitoring Record

For a variety of keeping your self safe posters and hygiene click here

For translated resources from NZ Government click here

Protect Yourself Poster – (Tongan) 

Protect Yourself Poster (Samoan) 

How to wash your hands Poster (Bislama – Vanuatu)


RSE Support and Advice

For Support and advice on for RSE workers click here


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